Introducing Computer Telephony Integration

Computer Telephony Integration (CTI) allows you to increase productivity, enhance customer service and reduce costs by combining your digital phone system with Windows applications. Computer telephony integration allows you to simply point and click a phone number in your computer database to make an outbound telephone call and by combining your telephone and computer; you get benefits by utilizing CTI.Computer Telephony Integration allows you to use your PC to perform tasks such as calling line identifications; this is where caller information appears when the phone rings, caller number identification and Middleware that allows you to choose how your PC application responds to each call. You can customize the application for call-handling rules and conditions by utilizing the call control flexibility functions that Middleware offers.Middleware also allows you to handle multiple calls that generates the identification information of each caller, activates specific responses in different situations and generates screen display when reconnecting to a call placed on hold or transferred. Based on the call type, it can be customized to generate different displays or responses to fit your needs.